Terms and Conditions

1. Who we are and what you are agreeing to

These terms are an agreement between you and TALKCOMS LTD ("Talkcoms", "we"), a telecommunications provider registered in the United Kingdom. They apply when you create a Talkcoms account, use a Talkcoms app or website, or use our calling services. By creating an account you accept these terms and our Privacy Policy (/privacy), which explains how we handle your data.

2. The service

• Talkcoms is a prepaid telecommunications service: you add calling credit and use it to call ordinary mobile and landline numbers, at the per-minute price the app shows you before you call.
• Calls, video calls and messages between Talkcoms apps are free and do not use your credit.
• Your account is identified by your mobile phone number, verified with a one-time code at sign-in.

3. Calling credit and payments

• Credit is prepaid consideration for telecommunications services. It is not electronic money, earns no interest, and is not transferable between accounts.
• Payments are processed by our payment partners; your card details never reach Talkcoms. A completed top-up is credited to your balance and confirmed in the app.
• The price of each chargeable call is shown in the app and deducted from your balance by duration. Prices can change; the app always shows the current price before you call.
• If a call fails because of a fault on our side, the charge for the failed portion is refunded to your balance automatically — you are never charged for silence.
• Nothing in these terms affects your statutory rights, including any rights to refunds under consumer law.

4. Your account

• Keep your phone and sign-in access secure: anyone able to receive codes for your number can access the account.
• One account per phone number. Give us accurate details, and keep your email current if you provide one — receipts and important notices go there.
• You are responsible for use of the service through your account, unless it results from our failure.

5. Fair and lawful use

• Use the service only lawfully. Do not use it for spam, robocalling, harassment, fraud, or in breach of the laws of any country you call.
• Do not resell the service, interfere with its operation, probe its security, or attempt to misrepresent the number you are calling from — caller identity is managed by the platform.
• We may suspend or restrict an account used in breach of this section, and where the law requires it, report unlawful use.

6. Emergency calls — important

Talkcoms is an internet-based calling service and is NOT a replacement for an ordinary phone line. Emergency services numbers (such as 999, 112 or 911) may not be reachable through Talkcoms, and your location is not transmitted. Always keep an alternative means of calling emergency services.

7. Service quality and availability

Calls travel over the internet, so quality depends in part on your connection. We work to keep the service available and honest about its state — the app tells you when a connection is struggling rather than pretending otherwise — but we cannot promise uninterrupted availability, and maintenance is occasionally required.

8. Ending the agreement

• You can stop using the service at any time, and can delete your account in the app or at my.talkcoms.co.uk/delete-account. Deletion is subject to the grace period described in the Privacy Policy.
• We may suspend or close an account for material breach of these terms, for fraud, or where the law requires. Where we close your account without such cause, we will refund your remaining credit.

9. Liability

We provide the service with reasonable skill and care. We are not liable for losses caused by events outside our reasonable control (including failures of networks and services we do not operate), or for indirect or consequential losses. Nothing in these terms excludes or limits liability that cannot be excluded or limited by law, including for death or personal injury caused by negligence, or for fraud.

10. Changes

We may update these terms as the service evolves. Changes will be posted on this page, and significant changes will be notified in the app before they take effect. Continuing to use the service after a change takes effect means you accept the updated terms.

11. Law and contact

These terms are governed by the laws of the United Kingdom (England and Wales), and the courts of the United Kingdom have jurisdiction — without depriving you of protections you are entitled to in the country where you live. Questions: support@talkcoms.co.uk, or Talk to us inside the app.